Terms of Service
We're here to keep you well supplied in tasty local veggies grown on our farm. Our focus is on good food and getting you the best of what our farm has to offer. Each order or subscription is a commitment between you and the farm. We are committing to provide you with veggies, in return for your payment for product. As of Monday midnight all orders are considered final, we will harvest and deliver and payment will be processed to the card on file.
Here's the fine print details:
- E-mail is our primary means of communication, please make sure you've linked your order to an email address where you'll see messages, and check that heather@fiddlehead-farm.ca is a trusted sender and doesn't get filtered out.
- Do you have a cell phone? We use texts as a quick way to communicate with members on delivery day if it looks like you've forgotten your veggies. I also make the odd call right from the pack line if it looks like something strange is happening with your order. Please give us the best number to reach you at.
- You will need to collect your veggies at the location you have chosen, in the time window specified. We can’t guarantee the quality of the product outside that timeframe. Refunds are not available if you forget your pick-up although hosts may be able to hold your bag to collect the next morning in the event of an emergency.
- You've got our Fiddlehead Farm guarantee, and we're always happy to offer you a replacement or credit if we missed an item or something slipped through quality control!
Your contact at the farm is Heather, and I monitor emails regularly at heather@fiddlehead-farm.ca I'm the boots on the ground if we need to troubleshoot your share from pack line to pickup. If you're collecting from a host pick-up location, please direct any questions back to the farm - the hosts don't have any answers for you, all they provide is a spot to stash the veggies. For delivery day dilemmas, my cell is (613) 970-5034 and text is easiest, I'll reply when I make my next stop on the road ;)